Engage360:
Automating Borrower Engagement for Smarter Collections
Engage360 by Lunash revolutionizes borrower communication by enabling debt collection agencies and financial institutions to automate and customize engagement across multiple channels. With its intuitive Flow Builder, Engage360 allows you to create personalized borrower journeys that improve efficiency, reduce defaults, and save valuable time.
​
Whether it’s WhatsApp, SMS, email, or IVR, Engage360 delivers timely messages through the channels borrowers prefer, helping you scale operations while maintaining personalized interactions.
Flow Builder
Design custom borrower engagement workflows without the need for coding. The drag-and-drop Flow Builder empowers teams to create, save, test, and deploy automated communication flows tailored to specific collection strategies.
Easily manage borrower journeys and replace repetitive tasks with smart automation.
Segmentation & Components
Segment borrowers based on payment behavior and profile, ensuring that each borrower receives personalized messaging. Predefined components allow you to create highly targeted flows for more effective engagement.
Tailor communication for better results with personalized borrower segmentation.
Dry Testing / Simulation
Test communication flows before deploying them in real-time with Engage360’s dry testing feature. Simulate borrower interactions to ensure that your workflows are optimized for success and free of errors.
Prevent costly mistakes and optimize workflows before launch.
Integrated Multi-Channel Communication
Engage borrowers seamlessly across WhatsApp, SMS, email, and IVR. With Engage360, you can send messages through the most effective channels for each borrower, scaling engagement without manual effort.
Reach borrowers where they are with the channels they prefer.
Reporting & Analytics
A real-time dashboard provides you with actionable insights into your communication flows, including metrics such as messages sent, borrower reach, response rates, and more. This data-driven approach ensures you can optimize engagement strategies on the go.
Make data-driven decisions to enhance engagement and improve collections.
Pre-Made Template Library
Speed up the flow creation process with a library of customizable templates designed for various collection scenarios. These ready-made templates cover a wide range of borrower situations, ensuring fast and efficient flow deployment.
Save time with pre-built templates, easily customizable to fit your strategy.
Automated Workflows
By automating repetitive tasks such as follow-ups and reminders, Engage360 allows collection teams to focus on complex, high-priority cases while saving time on routine communication.
Boost operational efficiency and focus on what matters most.
Enhanced Borrower Experience
Engage360 improves borrower satisfaction by delivering personalized, flexible communication. Self-service options empower borrowers to engage with the debt collection process on their own terms.
Create a borrower-centric experience that encourages positive engagement.
Improved Engagement Rates
Engage360’s multi-channel communication and personalized engagement strategies ensure that borrowers are reached through their preferred platforms, leading to higher response rates and fewer defaults.
Reach borrowers more effectively and improve repayment outcomes.
Cost Efficiency
Reduce the operational costs of manual outreach with Engage360’s automated features. Reach more borrowers without the need for additional resources, helping you scale your collection efforts while keeping costs low.
Maximize your team’s efficiency and minimize costs.
Real-Time Strategy Adjustments
With real-time analytics, Engage360 enables your team to adjust communication strategies instantly based on flow performance. This flexibility ensures that you can react to changing borrower behavior and optimize outcomes.
Make smarter, data-backed decisions in real-time for better results.
How it Works
Engage360 empowers your collections team by automating and optimizing borrower communication. From the intuitive Flow Builder to multi-channel outreach and real-time analytics, Engage360 provides the tools you need to manage borrower interactions efficiently and effectively.
-
Create Custom Flows: Design engagement flows using the drag-and-drop Flow Builder, with no coding required.
-
Automate Communication: Automate outreach across WhatsApp, SMS, email, and IVR based on borrower behavior.
-
Analyze and Optimize: Monitor performance with real-time data, adjusting flows as needed for maximum efficiency and effectiveness.
Discover Engage360
Transform your borrower engagement strategy and streamline your debt collection processes with Engage360. From automation to real-time insights, Engage360 empowers you to manage collections more effectively while improving borrower relationships.
Request a Demo Today to see how Engage360 can optimize your communication flows and enhance your collection outcomes.